At Zoola, we want you to shop with confidence. Please review our return and refund policy before placing your order.
International Orders
All international orders are final and non-returnable. We do not accept returns or offer refunds for orders shipped outside the United Arab Emirates (UAE).
UAE Orders
For orders delivered within the UAE, returns are accepted within 24 hours of delivery, subject to the conditions below.
Immediate Return Upon Delivery — AED 25
If you are unsure about your purchase, you may ask the delivery courier to wait while you inspect your order. If you decide not to keep the item, you can return it directly to the courier during the same delivery visit. A delivery and return handling fee of AED 25 will apply.
Return Within 24 Hours — AED 50
If the courier has already left and you decide to return your order, you must contact us within 24 hours of receiving it. A return collection will be arranged, subject to courier availability. The customer is responsible for delivery and return collection charges totalling AED 50.
Return Conditions
- The return must be requested within 24 hours of delivery.
- Items must be unused, unworn, and in their original condition.
- All original packaging must be intact.
- Items must not have been washed, altered, or damaged.
- Arrange returns through our delivery agent’s number or our customer support WhatsApp at +249909167743.
Refunds
Once we receive and inspect the returned item, we will process eligible refunds. Applicable delivery and return collection fees will be deducted from the refund amount. Refunds will be issued to the original payment method, subject to the payment provider’s processing timelines.
Important Information
By placing an order with Zoola, you acknowledge and agree to our Return & Refund Policy. For return requests or assistance, please contact our customer support via WhatsApp.